You agree that we may use and update
this centrally held information:
for credit and credit related services and to manage your accounts;
to provide you with other services;
to identify other products and services which might be suitable for
you;
to recover debts;
to prevent and detect fraud;
to update our records about you;
to prevent money laundering; and
to check your identity.
You agree that we may use your personal information to make a credit
check on you before we provide you with any services. These searches
will be recorded by the credit reference agencies. We may disclose
information about how you run your accounts to the credit reference
agencies. We and other organisations may also use credit reference
agency and fraud prevention agency records that we receive about
you, people financially linked to you and others in your household
to help make decisions about you and them.
We may also use your information for research and statistical
analysis with the aim of improving our services.
When assessing an application, we may use automated decision-making
systems.
If you request it, on payment of a fee, which is currently £10, we
will provide you with a copy of the personal information to which
you are entitled that we hold about you.
The information we hold about you is confidential. We will only
disclose it outside the Carphone Warehouse Group when:
you give us your consent,
it is needed by certain reputable third parties involved in running
accounts and/or providing services for you (for example, credit
reference agencies who do credit checks for us),
in order to obtain professional advice,
we or others need to investigate or prevent crime (e.g. to fraud
prevention agencies),
the law permits or requires it, or any regulatory or governmental
body requests or requires it, even without your consent, or,
there is a duty to the public to reveal the information.
We may administer your account and provide other services from
centres in countries outside Europe that do not always have the same
standard of data protection laws as the UK. However, we will have a
contract in place to ensure that your information is adequately
protected, and we will remain bound by our obligations under the
Data Protection Act even when your personal information is processed
outside Europe.
Use of cookies
This website uses cookies. Cookies collect information about your
use of the website, including things like your connection speed,
details of your operating system, the time and duration of your
visit and your IP address. The information collected by cookies
enables us to understand the use of our site, including the number
of visitors we have, the pages viewed per session, time exposed to
particular pages etc. This in turn helps us to provide you with a
better experience, since we can evaluate the level of interest in
the content of our website and tailor it accordingly. We will not
attempt to personally identify you from your IP address unless
required to as a matter of law or regulation or in order to protect
our or our other customers' rights. Most browsers automatically
accept cookies. You can set your browser options so that you will
not receive cookies and you can also delete existing cookies from
your browser. However, you may find that some parts of the site will
not function properly if you refuse cookies.
Monitoring
We may monitor, record, store and use any telephone, email or other
electronic communications with you for training purposes, so that we
can check any instructions given to us and to improve the quality of
our customer service.
We will monitor network traffic from time to time for the purposes
of backup and problem solving and in order to ensure that you are
not misusing any of the services provided to you.
Protecting your privacy
To the extent that sensitive personal data is processed about you,
we will employ appropriate security measures given the nature of
that data. However, you recognise that your use of the Internet and
our website is entirely at your own risk. We have tried to create a
secure and reliable website for our users. However, we have no
responsibility or liability for the security of personal information
transmitted via the Internet.
We may need to provide some of your personal information to third
parties that we use for the purposes of delivering specific services
to you (e.g. customer support, or a shipping company if you have
asked us to send something to you).
Our website may provide links and banner advertisements to third
party sites. Please note that we are not responsible for, and have
no control over, information that is submitted to or collected by
these third parties. Since we do not control those websites, you are
responsible for reviewing and abiding by the privacy policies of
these third party sites.
Accurate Information
We may check what you have told us and share that information with
fraud prevention agencies. It is important that you give us accurate
information. If you give us false or inaccurate data and we suspect
fraud we will record this at the fraud prevention agencies.
You are responsible for informing us that your personal details have
changed: for example, a change of address or to your title. You
confirm that you will inform us of any change to your personal
information as soon as is reasonably practicable in order that we
may update our records. Please note that notification of any change
to your personal information must be in writing (to the email
address below), and should include your account and/or telephone
numbers with us.
Contacting You
During your time on this site you will have the opportunity to
consent to us contacting you by e-mail, phone, post, SMS or MMS from
time to time occasionally about products and services which the
Carphone Warehouse Group of companies (including, without
limitation, its insurance and mobile line telephony companies) and
carefully selected third parties believe may be of interest to you.
Member Get Member
If you participate in our Member Get Member campaigns, the email
information you provide to us about your friends and family will
only be used to contact them once unless they then tell us that they
would like to continue to hear from us.
Security
You must not use any computers, computer equipment, network
resources or any services provided by us for any illegal purpose, or
for accessing, receiving or transmitting any material deemed
illegal, indecent, offensive or otherwise unacceptable under UK law.
You must not use any false identity in email or other network
communications.
You must not use the services and/or network systems or any part
thereof for fraudulent activities, or to breach another
organisation's security (cross-network hacking). This is an illegal
act and prosecution under criminal law may result.
Changes to Privacy Policy
Please note that this policy will be reviewed, and may change, from
time to time. The revised policy will be posted to this page so that
you are always aware of the information we collect, how we use it
and under what circumstances we disclose it.
Your consent
By using this website you are consenting to this privacy policy. We
may in the future change this policy, and if we do so we will post
the amended policy on this website.
Decision Making
Any decision made by us in relation to the services provided to you
shall be final.
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